Getting started & your account

Welcome to DashVue

A quick overview of what DashVue is and what you can do with it: true profit tracking, listings, repricing and UK tax, all from your eBay data.

Set up DashVue with the guided setup wizard

How the DashVue setup wizard works: goals, business profile, eBay connection, and first sync. Every step is skippable.

Connect your eBay account to DashVue

How the eBay connection works, what the pre-flight screen shows, and the one-account UK-only limit before you connect.

Read-only vs Full Access: choosing your eBay permission level

What Read Only and Full Access each let DashVue do on eBay, and how to switch between them safely.

Your first eBay sync, plus Quick Sync vs Full Sync

How connecting eBay pulls in your listings, orders, fees, feedback and offers, and when to use Quick Sync or Full Sync.

Set up your business profile and VAT

Add your trading details, VAT scheme and tax year in DashVue so invoices and reports are correct from day one.

Your account: display name, avatar and dashboard theme

How to set your display name and avatar, and switch between light and dark theme and colour palette in DashVue.

Choose a plan and start your free trial

How DashVue plans and pricing work, and how to start your 7 day free trial with no card required.

Invite teammates and set their permissions

How to invite teammates to DashVue with a shareable link, assign role presets or custom permissions, and understand seat limits.

Keep your account secure: password, two-factor and sign-in email

How to change your DashVue password, update your sign-in email and turn on authenticator app two-factor authentication.

Manage your subscription: update card, view invoices, cancel or reactivate

How to update your card, download invoices, and cancel or reactivate your DashVue subscription from Settings.

Fix a broken or expired eBay connection (reconnect)

How to read your eBay connection health, spot expiry warnings, and reconnect after a sync fails with a sign-in expired error.

Individual vs Business eBay accounts in DashVue

How your eBay account type changes fees and shipping in DashVue, and why you cannot change it inside the app.

Set your sync schedule and what data stays in sync

Learn how to set your auto-sync frequency, initial import range, and which data types stay in sync with eBay in DashVue.

Disconnect eBay, delete data or delete your account (Danger Zone)

How to disconnect eBay, wipe your DashVue data or delete your account for good, and exactly what stays and what goes.

See where you're signed in and sign out other devices

How to view active DashVue sessions with last-active time and IP, revoke one device, or sign out everywhere else in one click.

Add extra AI actions or teammate seats

How to top up AI actions and add paid extra teammate seats on top of your plan from Settings, Billing.

Choose which pages appear in your sidebar

How DashVue picks your starting sidebar from your setup goals, and how the Show all pages toggle works.

Track your usage: AI actions, eBay syncs and eBay notifications

See how your AI actions, eBay syncs, plan caps and eBay notifications are tracking each month on DashVue's Usage settings page.

Export your DashVue data (GDPR data request)

How to download a JSON export of the personal data DashVue holds on your account, under UK GDPR Article 15 and 20.