Best offers

A tour of the Offers section

Get oriented in DashVue’s Offers section: the three pages and what the Overview dashboard tiles mean.

Send a discount offer to buyers watching your listing

Learn how to send a time-limited discount to a listing's watchers and cart abandoners from DashVue, and what an eBay Full Access connection allows.

Which of your listings can receive offers

How eBay decides which listings show up as eligible for offers, and why a listing appears or disappears from the list.

Reply to a buyer's Best Offer: accept, decline, or counter

How to accept, decline, or counter a buyer's Best Offer in DashVue without leaving the app, including the expiry countdown.

Send the same offer to every eligible listing at once

Use the Quick send bar to dispatch one discount and duration to every eligible listing in a single run, and know the hourly limit before you start.

Automatically send offers to your watchers

Set up one global rule so DashVue automatically offers a discount to watchers across your eligible listings, and understand its limits.

Let DashVue accept, decline, or counter Best Offers for you

Set an accept line, an optional decline line, and one counter percentage so DashVue can respond to Best Offers automatically.

Protect your profit margin on automatic offers

How DashVue's margin floor stops auto offers going out below your target profit margin, and why it needs a cost price set on the item.

See what an offer really pays you after Promoted Listing fees

How to read the amber Promoted Listing warning on an offer card, showing the estimated ad fee and your net payout before you reply.

How often do automatic offers and auto-replies run?

DashVue sends automatic offers about twice a day and checks pending offers for auto-reply roughly every two hours. The schedule is fixed.

Why sending offers needs a Full Access eBay connection

Why in-app and auto-offers need Full Access, and what a read-only connection gets instead when sending an offer to a buyer.

Why won't my offer send? Limits and common messages

Plain-English fixes for offer-sending errors: hourly caps, not currently eligible, Full Access needed, and eBay rejecting an offer.