Reply to a buyer's Best Offer: accept, decline, or counter

How to accept, decline, or counter a buyer's Best Offer in DashVue without leaving the app, including the expiry countdown.

When a buyer sends a Best Offer on one of your listings, you can accept, decline, or counter it directly from DashVue, without switching over to eBay. This article walks through the Offers Received screen and explains exactly what a counter offer does and does not let you do.

Where to find pending offers

DashVueAsk DashVueAIOVERVIEWShipDashboardCalendarSTOCKStockRepricerSELLINGOrdersOffers3ReturnsMessagesFeedbackFINANCEReportsTax centreExpensesCost of GoodsInsightsSettingsSAccountseller@example.comOffersSynced 5m agoSyncAuto-respond to offersLet DashVue accept, decline or counter incoming Best Offers for you, around the clock, using your own rules.Turn this on to handle Best Offers automatically: accept the good ones, counter the rest, even while you sleep.Pending3Action neededExpiring Soon1< 12 hoursAccepted8This monthDeclined2This monthPending (3)CounteredAccepted (8)Declined (2)ExpiredVintage Camera Strapdemo_buyer_88 (214) · 4 Jul£45.00→£32.0029% off"Would you take 32 posted? Happy to pay today."Pending28h 10mAcceptCounterDeclineRetro Board Gamedemo_buyer_42 (57) · 4 Jul£25.00→£19.0024% off"Been watching this for a while, best I can do."Promoted Listing: 8.0% ad fee, ~£1.52 fee on this offerYou'll receive: £17.48Pending9h 30mCOUNTER PRICE£22.00CancelSend counterCeramic Teapot Setdemo_buyer_17 (89) · 3 Jul£30.00→£26.0013% offPending21h 45mAcceptCounterDecline
The full Offers Received screen in DashVue: the Auto-respond to offers card, the summary tiles and status tabs, and (highlighted) the list of pending Best Offer cards, each showing the buyer's offered price, the discount off your listed price, an expiry countdown, and the Accept, Counter and Decline actions - the second card shows the single counter-price editor.

Open Offers → Received in DashVue. Every pending Best Offer appears as a card showing the listing, the buyer’s offered price, and how much that price is discounted against your listed price. Each card also shows a countdown to when the offer expires, so you can see at a glance which offers need a reply soonest.

Accepting an offer

If the offered price works for you, select Accept on the offer card. This sends your acceptance straight to eBay and the item moves into a sale at the offered price, the same as if you had accepted it on eBay directly.

Declining an offer

If the offer is too low and you do not want to negotiate, select Decline. The offer is closed and the buyer is notified through eBay. The listing stays live at its original price for other buyers.

Countering an offer

  1. On the offer card, select Counter.
  2. Type the single price you want to offer back to the buyer.
  3. Submit the counter. It is sent to eBay and the buyer sees it as your reply to their offer.

A counter in DashVue is a single price you type in, not an ongoing back-and-forth negotiation. Once you send your counter price, the ball is in the buyer’s court to accept, decline, or send a new offer of their own. DashVue does not manage a multi-round haggling thread for you inside the app.

One counter, not a negotiation thread

Counter offer in DashVue means submitting one price. There is no built-in back-and-forth bargaining tool. If the buyer comes back with another offer, it will appear as a new pending offer on the Offers Received screen for you to accept, decline, or counter again.

Keep an eye on the expiry countdown

Best Offers do not stay open indefinitely. The countdown shown on each offer card tells you how long you have left to respond before the offer expires unanswered. Check Offers Received regularly, particularly on listings with several offers at once, so you do not miss the window to reply.

See the related articles below for more on managing offers and listings in DashVue.

Last updated 2026-07-06.

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