DashVue Help Centre
DashVue Support & Help Centre for eBay Sellers
Browse common questions, send us a message, or email our team directly. We aim to reply within 24 hours.
Email support
Send us a message directly and we’ll get back to you as soon as we can.
support@dashvue.co.uk
Privacy questions
For privacy, data protection, or policy-related questions.
privacy@dashvue.co.uk
Product questions
Need help understanding a feature, calculator, or setup step?
Message our team
Response time
We aim to reply to most support requests within one business day.
Usually within 24 hours
Contact form
Drop us a line
Tell us what's going on and we'll come back within 24 hours. All fields are required — fields marked with must be filled in.
FAQs
Frequently asked questions
Quick answers to common questions about DashVue, eBay fees, and account support.
How do I connect my eBay account to DashVue?
When account connections are available in your plan, DashVue will guide you through connecting your eBay account securely from inside the app. If you need help, email support@dashvue.co.uk and we’ll point you in the right direction.
Why are my eBay fees showing incorrectly?
This usually happens when a listing category, promoted listing rate, VAT setting, or postage input is missing or outdated. If something looks off, send us the details and we’ll review it for you.
How often does DashVue sync my eBay data?
Sync timing can vary depending on the feature and your account setup. If you’re expecting recent activity and can’t see it yet, contact support and we’ll investigate.
Is DashVue suitable for VAT-registered sellers?
Yes. DashVue is designed for UK eBay sellers, including VAT-registered businesses that need clearer visibility into fees, margins, and profitability.
What eBay fee categories does DashVue cover?
DashVue’s fee tools are built around UK eBay selling fees, including category-based Final Value Fees and common selling cost scenarios used by business sellers.
Can I add my own expenses (shipping, COGS, etc.)?
DashVue is built around helping sellers understand real profitability, including costs like postage, packaging, and item cost. If you need help with a specific workflow, contact us.
Is my eBay data secure?
Protecting seller data is important to us. We only use the access and data needed to provide the service, and we aim to keep our setup simple, secure, and transparent.
How do I cancel my subscription?
If you need help with billing or cancellation, email support@dashvue.co.uk and we’ll help you with the next steps.