Messages, feedback & Ask DashVue

Your buyer messages inbox, explained

How DashVue’s Messages inbox syncs eBay buyer messages, groups them by buyer, and flags the ones needing a reply.

Reply to a buyer's message

How to write and send a reply to a buyer from DashVue, the character limit, the send shortcut, and when DashVue sends you to eBay instead.

Track your feedback score, positive %, and seller level

See your eBay net feedback score, positive percentage, neg and neutral counts, seller level, and a feedback by month chart in DashVue.

Reply to negative or neutral feedback (and keep track)

Draft a reply to negative or neutral eBay feedback in DashVue, copy it across to eBay, and mark it handled to track it.

Ask DashVue: plain-English answers about your own business

Ask DashVue questions about your orders, fees, profit and VAT in plain English and get answers pulled from your own account data.

Draft a reply with AI

How DashVue's Draft with AI button suggests a reply to a buyer message, and the limits on subscription, invented details, and hourly use.

Save canned replies for common questions

Create plain-text canned replies in DashVue and drop them into the message composer in one click to answer common buyer questions faster.

See how fast you reply to buyers

How to read the four reply speed tiles on Messages: median reply, within 24h, answered rate, and awaiting reply.

Understand Seller Standards and DSRs

What the defect rate, late shipment, cases not resolved gauges and DSR star bars on the Feedback Overview tab mean, and eBay’s thresholds.

Feedback Analysis: find which items get negative feedback

Use the Feedback Analysis tab to see feedback trends and spot which listings attract negative or neutral comments.

What Ask DashVue can and can't answer

What Ask DashVue is built to help with, and the honest limits: no pricing advice, no market data, no tax advice, your account only.

Turn Ask DashVue on or off and manage your data

How to enable Ask DashVue, see what data it shares, turn it off again, and permanently delete your chat history.

Your sales calendar: profit and revenue day by day

See a colour-coded month of profit, revenue and fees per day, then open any day to view the orders behind the numbers.

Why your inbox shows 'eBay' notices and items you bought

How DashVue tells a buyer question apart from a purchase reply and an eBay notice, and why payout, offer and statement emails don't appear here.