Save canned replies for common questions

If you answer the same buyer questions over and over (postage times, returns, bundle discounts), you can save the answer once as a canned reply and drop it into the message composer with a single click, instead of retyping it every time.

Where canned replies live

Canned replies are managed in Settings → Preferences, under the Message reply templates card. This is where you create, review and delete your saved replies. They are not tied to a single conversation: once saved, a reply is available for any message in your inbox.

Create a canned reply

1. Go to Settings → Preferences.
2. Open the Message reply templates card.
3. Add a new template and type out the reply exactly as you want it to appear to a buyer.
4. Save it. It now sits in your list of templates, ready to reuse.

Repeat this for each question you answer often, for example dispatch times, combined postage for multiple items, or your returns policy.

Use a canned reply in the composer

1. Open a buyer message in your DashVue inbox.
2. In the message composer, pick the saved reply you want from your list of templates.
3. The full text drops straight into the composer in one click.
4. Read it over, adjust anything that needs to be specific to this buyer or item, then send.

What canned replies can and cannot do

Canned replies in DashVue are plain text only. There is no dynamic merge field support, so a saved reply cannot automatically pull in the buyer’s name, the item title, order number or any other detail from the conversation.

Delete or update a template

Go back to the Message reply templates card in Settings → Preferences whenever your policies change (a new dispatch time, an updated returns window). You can delete a template you no longer need, or replace its text with an updated version. Changes apply the next time you use that template in the composer.