Reply to a buyer's message

This article shows you how to type and send a reply to a buyer from the Messages screen in DashVue, including the character limit, the keyboard shortcut for sending, and the cases where DashVue cannot send the reply for you.

Reply from a conversation

Open the conversation with the buyer you want to reply to. Type your reply into the composer at the bottom of the thread, then send it.

1. Go to Messages and select the buyer’s conversation.
2. Click into the reply box at the bottom of the thread.
3. Type your reply.
4. Send it by clicking the send button, or using the keyboard shortcut below.

Character limit and the send shortcut

A reply can be up to 4,000 characters. If you go over that, shorten your message before sending.

To send without touching the mouse, press Ctrl+Enter (Cmd+Enter on a Mac) while your cursor is in the reply box.

When your reply does not go through DashVue

This is not a setting you can change. It depends on how eBay has attached the conversation to a listing and buyer, so treat the prompt to use Seller Hub as the normal path for those threads, not an error.

Teammate permissions

Check a teammate’s permissions if they can see a conversation but the reply box is not letting them send.

See the related articles below for more on managing messages.