Feedback Analysis: find which items get negative feedback

The Feedback Analysis tab helps you go beyond your overall feedback score and see the detail behind it: how feedback has trended over time, which items are actually attracting negative comments, and what buyers are saying in their most recent negative or neutral feedback. This article explains what each part of the tab shows and how to read it.

Where to find it

Open Feedback → Analysis in DashVue. This tab sits alongside the main Feedback Overview and is built for digging into patterns rather than just checking your headline score.

Feedback distribution over time

The Analysis tab shows your feedback distribution over three windows: the last 30 days, the last 90 days, and the last 365 days. Looking across all three lets you tell the difference between a short-term blip and a longer-running problem. A cluster of negatives in the 30-day view that does not show up as a pattern in the 365-day view is usually a recent, specific issue (a delayed dispatch, a damaged batch of stock) rather than something structural with a listing or a product.

Top items by negative feedback

Below the distribution, DashVue lists the items that have picked up the most negative feedback. This is the fastest way to answer the question “which of my listings is actually causing problems”, rather than guessing from your overall percentage. If one item keeps appearing at the top of this list, it is worth checking the listing description, the item condition, and your dispatch times for that specific product before the pattern grows.

Recent negative and neutral comments

The tab also surfaces your most recent negative and neutral feedback comments, so you can read what buyers actually wrote without having to open eBay and search through your feedback history manually. This is useful for catching recurring complaints early, such as buyers repeatedly mentioning slow delivery or an item not matching its description.

How to use it day to day

1. Check the 30-day view first for anything new and recent that needs immediate attention.
2. Compare it against the 90-day and 365-day views to see whether it is a one-off or a repeating pattern.
3. Scan the top items by negative feedback for any listing that keeps recurring.
4. Read the recent negative and neutral comments yourself to understand the actual reason, since DashVue only counts and lists them rather than interpreting them.

See the related articles below for more on managing your seller reputation in DashVue.