Orders, shipping & returns

Find any order: search, filter and sort your sales

Use the Orders page search box, status and date filters, column sorting and show/hide columns to find any sale fast.

See the full profit breakdown for an order

Expand any order in Sales to see sale price, eBay fees, promoted-listing cost, postage, COGS, refunds and net profit in one place.

Set up Auto-Print for eBay orders

5-minute setup guide for DashVue Auto-Print: find your printer's email address (Epson Connect, HP ePrint, Canon Cloud Print, Brother Cloud), configure DashVue, send a test print.

The Ship page: work through today's orders and print a pick list

See every unshipped eBay order in one place, filter by urgency, and print a pick list for fulfilment. Learn how it differs from a packing slip.

Buy a shipping label from an order

Compare parcel rates and buy a shipping label straight from an order, then pay from your wallet and download the PDF.

Top up your DashVue shipping wallet

How to add credit to your DashVue shipping wallet, check your balance and history, and download a VAT invoice for each top-up.

Print or share an invoice for an order

How to print an HMRC-style invoice for an eBay order or share a public link with the buyer, covering standard, flat rate and margin VAT.

Customise your invoices: numbering, branding and content

Set your invoice prefix and next number, toggle the eBay ref and shipping line, edit payment terms, tax label and footer, and pick an accent colour.

Returns and disputes: what refunds are costing you

See your eBay return rate, refund costs and most-returned items over the last 12 months, reconstructed from your eBay finances.

Fix the postage cost on an order so your profit is right

Click the postage figure on an order to type the real label cost when you shipped outside DashVue, so net profit recalculates correctly.

Export your orders to a spreadsheet (CSV)

Download your currently filtered Sales list as a CSV for a spreadsheet, and see who sees the net-profit column.

Ship-by dates and order statuses explained

What the To ship, Shipped, Refunded and Cancelled labels mean in DashVue, and why the ship-by chip is an estimate, not eBay's official deadline.

Buy labels for several orders in one go

How to use DashVue’s bulk-buy queue to buy postage labels for several eBay orders without opening them one at a time.

Bulk-export invoices for your accountant (HMRC)

Download a ZIP of PDF invoices for any date range, with tax-year presets, ready to hand to your accountant.

Set up and schedule your pick list

Set your pick list's default sort, grouping and view, then schedule a daily copy emailed to your printer.

How tracking is sent to eBay after you buy a label

When a carrier assigns tracking, DashVue sends it to eBay and marks the order dispatched automatically. No manual step needed.

Why buying labels needs a Business eBay account

Commercial courier rates require a Business eBay account. Individual sellers can still pick and print, but not buy labels in DashVue.