Why buying labels needs a Business eBay account

If the option to buy a shipping label is greyed out or missing on your account, this article explains why: commercial carrier pricing is only available to registered Business eBay accounts, and what you can still do in DashVue if you sell as an individual.

Why the account type matters

The discounted courier rates DashVue shows when buying a label are commercial rates, negotiated for business shipping volumes. Couriers only make these rates available through accounts registered as a business, so DashVue can only offer label purchasing to sellers whose eBay account is registered as a Business account. If your eBay account is registered as an Individual (private) seller, you are not eligible for these rates, and DashVue cannot buy a label on your behalf.

What Individual sellers can still do

Being on an Individual eBay account does not lock you out of DashVue’s shipping tools entirely. You can still:

1. Work through your orders on the shipping page and today’s orders list.
2. Pick a parcel size for each order.
3. Print pick lists to help you pack and dispatch orders efficiently.

What is not available is the label purchase step itself, since that is the part that depends on commercial carrier pricing tied to a Business eBay account.

How to check your eBay account type

Your account type is set on eBay, not in DashVue. If you are not sure whether your eBay account is registered as Business or Individual, check your account settings on eBay. Registering as a Business account is a decision to make with eBay directly, and it may have implications for your seller obligations, so consider it separately from your DashVue setup.

See the related articles below for more on working through your shipping queue and buying labels from an order.