Ship-by dates and order statuses explained

Every order in DashVue carries a status label and, while it is outstanding, a ship-by chip. This article explains what each label means, how the ship-by chip is worked out, and why it is a helpful estimate rather than eBay’s own deadline.

Where you’ll see these

Order status badges and ship-by chips appear on the Sales page and on Today’s Shipping, wherever DashVue lists your orders. The chip is only shown next to orders that are still waiting to be dispatched.

The four order status labels

These are the states an order moves through:

1. To ship. The buyer has paid and the order is waiting to be dispatched. This is the only status that shows a ship-by chip.
2. Shipped. You have marked the order as dispatched. The ship-by chip disappears once an order reaches this state, because there is nothing left to be urgent about.
3. Refunded. The order has been refunded. No ship-by chip is shown.
4. Cancelled. The order was cancelled before dispatch. No ship-by chip is shown.

How the ship-by chip is calculated

The ship-by chip is an estimate based on two days from the date the buyer paid, not from when the order was listed or first appeared. As the deadline gets closer, or passes, the wording on the chip changes:

• Ship in 2d (or fewer days) while there is still time.
• Ship tomorrow the day before the estimate falls due.
• Ship today on the due day itself.
• Overdue, moving to Overdue by 2dand so on, once the estimate has passed.

Why some orders show no ship-by chip

The dispatch clock only starts once a buyer’s payment has gone through, so an order that is still awaiting payment will not show a ship-by chip yet. Once an order is marked Shipped, Refunded or Cancelled, the chip is removed too, since none of those states are still waiting to be dispatched.

For more on how DashVue’s order and shipping views work day to day, see the related articles below.