Let DashVue accept, decline, or counter Best Offers for you

Automatic Best Offer responses let DashVue accept, decline, or send a single counteroffer on incoming offers without you having to check every one manually. This article explains the three settings involved and where the automation stops.

The three settings that control auto-respond

DashVue’s auto-respond works from three simple thresholds that you set once and apply to your Best Offer listings:

• Accept line (global): any offer at or above this level is accepted straight away, with no manual review needed.
• Decline line (optional): any offer at or below this level is declined automatically, so lowball offers never sit in your inbox waiting for a reply.
• Counter target (optional): one fixed percentage DashVue uses to send a single counteroffer to buyers whose offer lands between your accept and decline lines.

DashVue checks incoming Best Offers on a schedule and applies whichever rule matches the offer, so most offers on your listings can be resolved without you opening eBay at all.

Setting up accept, decline, and counter

1. Open the offers area of DashVue where incoming Best Offers are listed.
2. Find the auto-respond settings for the listings you want to automate.
3. Set your accept line: the price, or percentage of your asking price, at which an offer should be accepted automatically.
4. Optionally set a decline line for offers you never want to consider.
5. Optionally set one counter percentage for offers that fall between the accept and decline lines.
6. Save your settings. DashVue applies them to new Best Offers as they come in, and you can change or turn off any of the three lines at any time.

What auto-respond cannot do

Be honest with yourself about the limits before you switch this on and stop checking offers by hand:

• Only one counter percentage. You can set a single fixed counter target, not a set of tiers for different offer ranges.
• No progressive or step counteroffers. DashVue sends one counteroffer at your chosen percentage and stops there. It does not run a back-and-forth negotiation or escalate over multiple rounds if a buyer counters back.
• No minimum-quantity-to-accept rule. If you sell a listing with multiple units available, auto-respond cannot require a buyer to offer on a minimum quantity before their offer auto-accepts.

Where this applies

Best Offer auto-respond only applies to fixed price listings that have the Best Offer option turned on. DashVue publishes fixed price (Buy It Now) listings and does not create or manage eBay auctions, so auction-style listings are outside the scope of this feature.

See the related articles below for more on reviewing and replying to offers by hand, and on protecting your profit margin when you set your accept and decline lines.