Keep your account secure: password, two-factor and sign-in email

How to change your DashVue password, update your sign-in email and turn on authenticator app two-factor authentication.

This article covers the three account security controls on the Account page: changing your password, changing the email address you sign in with, and turning on two-factor authentication (2FA) with an authenticator app.

All three live in the Security card at Settings → Account, alongside a row for signing out your other devices. Each control opens its own panel or modal when you select its button.

DashVueAsk DashVueAIOVERVIEWShipDashboardCalendarSTOCKStockRepricerSELLINGOrdersOffers3ReturnsMessagesFeedbackFINANCEReportsTax centreExpensesCost of GoodsInsightsSettingsSAccountseller@example.comOverviewGENERALAccountBillingTeamBUSINESSBusiness ProfileInvoicesPick ListWORKFLOWeBay ConnectionBusiness PoliciesShipping IntegrationListing ViolationsAlertsADVANCEDUsagePreferencesAsk DashVueRoadmapDanger ZoneAccountYour profile, appearance, and security settings.Member since 12 Mar 2026ProfileHow you appear inside DashVue and on customer-facing invoices.JDISPLAY NAMEJane SmithSaves automatically when you click awayor press Enter.AppearanceTheme and colour palette for the dashboard.ThemeDarkLightColour paletteDashVue DefaultProfit & LossPreviewTotal Sales£1,234COGS£200Selling Fees£150Shipping£80Expenses£50Net Profit£754SecuritySign-in credentials, two-factor, and session controls.PasswordThe one you use to sign in.Change passwordEmail addressdemo.seller@example.comChange emailTwo-factor (2FA)Add an extra layer with an authenticator app.Enable 2FASign out other devicesEnds DashVue sessions on every other device.You stay signed in here.Sign out allWhere you're signed in2 devicesChrome on WindowsTHIS DEVICEActive nowSafari on iPhoneLast active 2 hours agoSign out
The Account page, reached from the Settings navigation on the left. Profile and Appearance sit in the left column; the highlighted Security card on the right holds the password, sign-in email, two-factor and sign-out-other-devices rows, with the Where you're signed in list underneath.

Change your password

In the Security section, next to Password, select Change password. A modal opens with two fields.

  1. Enter your new password. It must be at least 8 characters.
  2. Re-enter the same password in the confirm field.
  3. Select Update password. The button only becomes active once the length rule and the match rule both go green.
Change passwordAt least 8 characters, entered twice. You'll stay signed in on this device.NEW PASSWORD••••••••••••12 characters - goodCONFIRM NEW PASSWORD••••••••••••Passwords matchCancelUpdate password
The Change password modal. Live rules under each field flip green when the 8-character length and the match are satisfied.

Once updated, your new password is active immediately. You stay signed in on the device you made the change from, so you will not be logged out mid-session.

Change your sign-in email address

Next to Email address in the Security section, select Change email. A short modal asks for the new address.

  1. Type the new email address and select Send confirmation.
  2. DashVue sends a confirmation link to that new address. Your sign-in email does not change yet.
  3. Open the confirmation email and click the link. Only then does the new address become your sign-in email.
Change email addressWe'll send a confirmation link to the new address.Your sign-in stays the same until you click it.NEW EMAIL ADDRESSjane.new@example.comCancelSend confirmation
The Change email address modal. It sends a confirmation link; your sign-in stays on the old address until you click it.

Your old email keeps working until you confirm

Until you click the confirmation link, DashVue keeps showing and using your existing sign-in address, and the row shows a small pending note with the new address. This is deliberate: it stops you being locked out if you mistype the new address or cannot access it. If you do not see the confirmation email, check your spam folder before requesting another one.

Set up two-factor authentication (2FA)

2FA adds a second check at sign-in: your password plus a rotating 6-digit code from an authenticator app on your phone. DashVue supports authenticator apps such as Google Authenticator or Authy using the standard TOTP method.

  1. In the Security section, next to Two-factor (2FA), select Enable 2FA. An enrolment panel expands underneath the row.
  2. A QR code appears. Open your authenticator app and scan it. If you cannot scan a QR code, use the manual entry code shown underneath instead, which you can copy and paste into the app.
  3. Your authenticator app will start generating a new 6-digit code every 30 seconds. Enter the current code into the Verification code field in DashVue.
  4. Select Verify. Once the code is accepted, 2FA is turned on and the row shows an Enabled badge.
Scan this QR code with your authenticator appCAN'T SCAN? ENTER THIS CODE MANUALLY:JBSW Y3DP EHPK 3PXP1.Open your authenticator app (Google Authenticator, Authy, etc.)2.Scan this QR code or enter the code manually3.Enter the 6-digit code below to verifyVERIFICATION CODEVerifyCancel
The 2FA enrolment panel: scan the QR code (or copy the manual code), then enter the 6-digit code from your app and Verify.

From then on, signing in to DashVue asks for your password and then a fresh code from your authenticator app.

Turning 2FA off

If you need to disable 2FA, select Disable 2FA next to the Two-factor row and confirm. This removes the second check immediately.

Disabling 2FA weakens your account

With 2FA off, anyone who gets hold of your email address and password can sign in to your DashVue account, since your password becomes the only check. DashVue strongly recommends keeping 2FA turned on. Only disable it if you are resetting your authenticator app or genuinely need it off, and re-enable it as soon as you can.

See the related articles below for more on managing your DashVue account.

Last updated 2026-07-05.

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