Account Health: your eBay Seller Standards at a glance

Account Health pulls eBay’s own Seller Standards figures into DashVue so you can check your seller level and the metrics behind it without logging into Seller Hub separately. This article explains how to read your level, what each of the three headroom bars means, and what to prioritise if one of them is slipping.

Your seller level

At the top of Account Health, DashVue shows your current eBay seller level (for example Top Rated, Above Standard, or Below Standard). This is eBay’s own classification, calculated from your recent selling history, and it directly affects things like your search placement, fee discounts, and whether you’re eligible for badges such as Top Rated Seller. DashVue does not calculate this level itself. It reports the level eBay has already assigned to your account.

The three Seller Standards metrics

Underneath your level, Account Health breaks the standards down into three individual metrics, each shown with a headroom bar so you can see at a glance how close you are to a threshold rather than just a raw number:

1. Defect rate: the percentage of your transactions with a defect, such as a cancellation for a reason within your control, an item not as described case, or low detailed seller ratings.
2. Late dispatch rate: the percentage of orders you shipped after the handling time you committed to on the listing.
3. Cases not resolved: the percentage of cases that were escalated to eBay or a payment dispute instead of being resolved directly between you and the buyer.

A separate line also flags any current listing violations, since repeated policy violations can affect your standing alongside the three core metrics above.

Each headroom bar shows how much room you have before you cross into the next standards tier down, so a bar that’s nearly full is your clearest early warning that a metric needs attention before it actually costs you your seller level.

What to fix first

If more than one metric is under pressure, work on whichever bar has the least headroom left, since that is the one closest to actually changing your seller level. In practice:

• A rising defect rate usually means chasing down the specific cancellations, item not as described cases, or low ratings driving it, rather than trying to improve the percentage directly.
• A rising late dispatch rate means either dispatching faster or, if that isn’t realistic, increasing the handling time on the listings concerned so your commitment matches what you can actually deliver.
• A rising cases not resolved rate means responding to and resolving buyer messages and cases directly, before eBay or the buyer’s payment provider steps in and escalates them.

See the related articles below for more on orders, cases, and dispatch times.