eBay Seller Hub UK Guide: What to Do in Each Tab (2026)

You do not need to learn every chart. The useful skill is knowing where to go for the next action. This guide gives you that route first, then shows four practical workflows.

Your screen may differ from somebody else’s. Shop tools, discounts and advertising depend on account type and eligibility, while eBay also rolls out layout changes over time. Follow the tab and task rather than an old screenshot’s exact position.

Start each working day in Overview for urgent exceptions, then move to Orders. Treat Awaiting Postage as the live dispatch queue.

1. Filter Orders to Awaiting Postage.
2. For a small batch, select the orders and print labels. For a larger batch, choose Download report after applying the filter.
3. Sort the CSV by your custom label. A shelf code at the start turns it into a simple walk-the-shelves pick route.
4. At the packing bench, verify the order number, variation and quantity; pack it, buy the label and make sure tracking returns to eBay.

Before paying for postage, remove cancelled or payment-pending orders and check that multi-item orders are complete. Seller Hub keeps up to two years of order history, so archive the reports you need for longer record-keeping.

Listings is where you create, revise, relist and end stock. A clean listing workflow is more valuable than repeatedly checking every available metric.

• Before publishing: verify the title, condition, photos, item specifics, price, quantity, delivery and returns.
• For repeat stock: use a listing template as the starting point, but recheck product-specific fields before publishing.
• For shared rules: use business policies for postage, payments and returns. Changing a policy can affect every attached listing.
• For bulk changes: export a reference copy, test a small group, verify the buyer-facing result and keep eBay’s results file.

Your custom label identifies where you stored the item; product identifiers such as MPN and EAN identify what the product is. Do not use one field as a substitute for the other.

Discounts Manager requires a business account with an eBay Shop, and advertising formats have their own eligibility rules. Before promoting anything, calculate what remains after the item cost, eBay fees, postage and the discount or ad charge. Our Promoted Listings guide and eBay fee calculator cover that decision in detail.

Do not change every listing because the sales headline fell. Compare the same period, marketplace and broadly similar stock, then find the first part of the journey that weakened.

This sequence narrows the investigation; it does not prove the cause. Change a small, meaningful set of listings and give them enough traffic before judging the result. Also check Performance → Seller level: the projected level is an early warning, while the underlying orders show what actually needs attention.

Research → Product Research—previously known as Terapeak—uses up to three years of eBay sales data and can show the price paid when a Best Offer was accepted. Search the exact product, apply UK, condition and date filters, then compare sold prices, sell-through, postage and the number of competing sellers.

Use that evidence to set a buying ceiling and listing price, not as a promise that your item will sell. For a deeper walkthrough, see our Product Research guide.

A bank deposit is usually a bundle of sales, fees, labels, refunds, holds and adjustments. Start with its Payout ID rather than trying to match the deposit to one day’s sales. Private accounts may show eBay balance and withdrawal wording instead of the business payout view.

1. Choose the bank deposit and note its date and amount.
2. Open Payments → Payouts and find the matching payout.
3. Open its Payout ID and check the included sales, fees, labels, refunds, holds and adjustments.
4. Match the payout in your books, then add stock, packaging and postage bought outside eBay before calculating profit.

The separate Reports tab is for operational file work: bulk listing changes, fulfilment updates and scheduled downloads. Preserve the original file, your edited upload and eBay’s results file so you can identify accepted and failed rows.

Use the eBay app for photos, barcode scanning, messages, tracking and quick listing changes. Use desktop Seller Hub for dispatch batches, deep comparisons, CSV files and payout reconciliation. Drafts can move between the two.

If somebody helps you, use Team Access: invite their own eBay account, require two-factor authentication and grant only the permissions needed. Do not share the owner password.

Checked against eBay UK’s published guidance on 9 August 2026. eBay changes labels, layouts and account eligibility over time; use these pages when your screen differs.